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1. Knowledge
 
  1.3 Forms, presentation and access  
  Article 54-Core design principles of web and computer software  
54.1 Core design principles of web and computer software  
  The following are the core design principles of web and computer software that should be incorporated in any design of online forms and information presentation.  
  Visibility of system status  
  The system should always keep users informed about what is going on, through appropriate feedback within reasonable time.
 
  Match between system and the real world
 
  The system should speak the users' language, with words, phrases and concepts familiar to the user, rather than system-oriented terms. Follow real-world conventions, making information appear in a natural and logical order.
 
  User control and freedom
 
  Users often choose system functions by mistake and will need a clearly marked "emergency exit" to leave the unwanted state without having to go through an extended dialogue. Support undo and redo.
 
  Consistency and standards
 
  Users should not have to wonder whether different words, situations, or actions mean the same thing. Follow platform conventions.
 
  Error prevention
 
  Even better than good error messages is a careful design which prevents a problem from occurring in the first place.
 
  Recognition rather than recall
 
  Make objects, actions, and options visible. The user should not have to remember information from one part of the dialogue to another. Instructions for use of the system should be visible or easily retrievable whenever appropriate.
 
  Flexibility and efficiency of use
 
  Accelerators -- unseen by the novice user -- may often speed up the interaction for the expert user such that the system can cater to both inexperienced and experienced users. Allow users to tailor frequent actions.
 
  Aesthetic and minimalist design
 
  Dialogues should not contain information which is irrelevant or rarely needed. Every extra unit of information in a dialogue competes with the relevant units of information and diminishes their relative visibility.
 
  Help users recognize, diagnose, and recover from errors
 
  Error messages should be expressed in plain language (no codes), precisely indicate the problem, and constructively suggest a solution.
 
  Help and documentation
 
  Even though it is better if the system can be used without documentation, it may be necessary to provide help and documentation. Any such information should be easy to search, focused on the user's task, list concrete steps to be carried out, and not be too large.
 
     
     
 
 

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